999a99's
Commitment to
Responsible Gaming
We believe gaming is a form of entertainment — not a source of stress or addiction. At 999a99, your safety and well-being are our top priority.
Our Responsible Gaming Policy
999a99 is a trusted online gaming platform in Bangladesh. We are committed to providing a safe, transparent, and enjoyable environment for our players. Responsible gaming is not just a policy — it is the foundation of our service.
Online gaming can be a great source of entertainment, but it is important to enjoy it in moderation. We want you to enjoy every session — but never reach a point where gaming has a negative impact on your daily life, family, or financial situation.
999a99 provides various tools and features to protect players — setting deposit limits, taking a temporary break, and full self-exclusion when needed. Our 24/7 support team is always here for you.
Remember — gaming is a form of entertainment. It should not be treated as a source of income. Placing more bets to try to recover losses never works and can make the situation worse. Responsible gaming means knowing your limits and sticking to them.
Protection Tools — In Your Control
Setting Deposit Limits
At 999a99, you can set your own daily, weekly, or monthly deposit limits. This feature helps you stay within your budget and avoid overspending. Once a limit is set it takes effect immediately, and increasing it requires a 24-hour waiting period.
Time-Out
If you feel you need a break, take a temporary time-out from 24 hours up to a maximum of 6 weeks. During this period your account will not be active and no bets can be placed. It is the easiest way to clear your head.
Self-Exclusion
If gaming becomes a problem, you can choose self-exclusion. This keeps your account closed for an extended period — from 6 months to permanently. Promotional emails and communications are also stopped during this time. Contact us via live chat for assistance.
Reviewing Betting History
You can view your betting history, deposit and withdrawal details at any time from your account. Monitoring your own spending patterns is the first step toward responsible gaming. An informed player is a smart player.
Reality Check Reminder
Keep reality check notifications on to remind you during long sessions. At set intervals it will show how long you have been playing. This will help you keep track of time and encourage you to take a break when needed.
24/7 Bengali Support
999a99's support team is available 24 hours a day, 7 days a week in Bengali via live chat. There is no need to be embarrassed about talking to us about gaming concerns or problems — our team will assist you with complete confidentiality.
Warning Signs — When to Seek Help
The following signs may indicate a gaming addiction. If any of these apply to you or someone you know, seek help now.
- Repeatedly placing larger bets to try to recover losses
- Hiding or lying about gaming to family, friends, or at work
- Being unable or unwilling to stop betting even when under financial pressure
- Prioritising gaming over sleep, eating, or work
- Feeling restless, angry, or depressed when unable to game
- Taking on debt or borrowing money from family members for gaming
- Repeatedly trying to cut down or stop betting but not succeeding
Top Tips for Playing Responsibly
Set Your Budget Beforehand
Before each session, decide how much money you are willing to spend. Do not exceed this limit — whether you win or lose.
Stick to a Time Limit
Set a time limit before you play as well. Use a clock or your phone's timer. Build the habit of ending your session at the set time.
Never Bet on Emotion
Never place bets when you are upset, angry, or under the influence of alcohol. Play with a clear head and for the purpose of entertainment.
Do Not See Gaming as a Source of Income
Online gaming is a form of entertainment, not a guaranteed source of income. Placing more bets in an attempt to recover lost money only makes the situation worse.
Take Regular Breaks
Take at least a 10-15 minute break every hour. Get up, walk around, drink some water, and spend time with your family.
Let a Loved One Know
Let someone in your family know that you are gaming and what your limits are. Having a trusted person keeping an eye on things makes it easier to stay on the right path.
For Adults Only
999a99 strictly provides services only to those aged 21 or above. Age verification is mandatory at the time of registration. We do not under any circumstances allow minors to create accounts or play. Accounts created by misrepresenting age will be cancelled and the associated balance may be forfeited.
Deposit and Withdrawal Limits — Financial Control
Financial control is an important part of responsible gaming. At 999a99 the minimum deposit amount for every payment method (bKash, Nagad, Rocket, Upay) is ৳300. The minimum withdrawal amount is ৳1,000. Play within the funds you have deposited — do not bet with borrowed money.
You can control your own deposit limits. A request to lower a limit takes effect immediately, but a 24-hour waiting period applies for increases — this protects you from making decisions on impulse. Standard withdrawals are completed within 1 hour, so you will receive your winnings quickly.
Responsible gaming means playing within your means. Never use money set aside for essential expenses — such as rent, food, or your children's education — to place bets. 999a99 wants you to stay happy and financially secure in the long run.
Get Support — We Are Here for You
If you are struggling, do not carry it alone. 999a99's support team and external organisations are always ready to guide you in the right direction.
Live Chat Support
999a99's live chat is available in Bengali 24 hours a day, 7 days a week. Talk to our team about any gaming concerns, account limits, or self-exclusion matters. Full confidentiality is guaranteed.
Contact by Email
Write to our support email to share any responsible gaming requests or concerns. We respond promptly and keep your information completely secure.
[email protected]
Professional Support
Gaming addiction is a health issue. Do not hesitate to see a mental health professional or counsellor. Talk to your family — the first step to addressing a problem is acknowledging it.
Play Responsibly and Enjoy 999a99
Join our safe and reliable platform. Enjoy everything from slots to cricket betting — all within your own limits. Visit our FAQ or contact us via live chat for any questions.