999a99 Privacy Policy — Your Information Is Safe with Us
We give the highest priority to protecting your personal information. Learn how 999a99 collects and manages your data in this policy.
SSL Encryption
All your information is completely secure through SSL technology.
Never Sold to Third Parties
Your personal information is never sold to any third party.
Right to Control
You can request to update or delete your information at any time.
Transparent Policy
Our data usage policy is written in completely clear and easy-to-understand language.
Detailed Description of the Privacy Policy
999a99 ("we", "our", or "platform") operates a safe and trusted online gaming service for users in Bangladesh. This privacy policy will inform you how we collect your personal information, how we use it, and what steps we take to protect your privacy. By using 999a99's services, you agree to this privacy policy. If you do not agree with any part of this policy, please refrain from using our platform.
1. Information We Collect
999a99 collects various types of information to operate its services properly. The information collected is divided into the following categories:
1.1 Information You Provide Directly
When you create an account on 999a99 or use our services, the following information may be collected from you:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address
- Payment information (bKash, Nagad, Rocket, Upay transaction details)
- Identity document information (national ID card or passport — only when identity verification is required)
1.2 Automatically Collected Information
When you use 999a99, our system automatically collects certain technical information. This includes:
- IP address and device type
- Browser type and operating system
- Date and time of access to the platform
- Cookie and session data
- Gaming activity history and transaction logs
2. Purpose of Using Information
999a99 uses the collected information for the following specific purposes:
- Account Management: To create, verify, and maintain your account.
- Transaction Processing: To handle deposits, withdrawals, and bonus payments.
- Age Verification: To ensure services are provided only to those aged 21 or above.
- Customer Support: To provide assistance via live chat or email.
- Security: To prevent fraud and unauthorized access.
- Service Improvement: To analyze and improve the user experience.
- Responsible Gaming: To monitor gaming behavior and identify potential issues.
- Legal Obligations: To comply with applicable legal requirements.
3. Data Storage and Security
999a99 takes the security of your information very seriously. We use industry-standard technologies and processes to keep your personal information secure.
3.1 Technical Security Measures
- All data transfers are secured through SSL encryption.
- Sensitive information (such as passwords) is stored using hashing technology.
- Regular security audits and vulnerability assessments are conducted.
- Firewalls and intrusion detection systems are active to prevent unauthorized access.
3.2 Data Retention Period
We retain your personal information for as long as it is necessary to provide services or to fulfill legal obligations. Even after your account is closed, some information may be retained for a specified period as required by law.
4. Data Sharing Policy
999a99 does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:
- Service Provider Partners: With contracted partners for technical services such as payment processing and IT infrastructure, who are obligated to comply with our privacy standards.
- Legal Obligations: If a competent court or legal authority orders the disclosure of information.
- Fraud Prevention: With relevant authorities to prevent fraud or criminal activity.
- With Your Consent: For any purpose where you have given explicit permission.
We work with game providers on our platform such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others. Only the minimum information necessary to deliver gaming services is shared with these providers.
5. Cookie Policy
999a99 uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.
5.1 Types of Cookies
- Essential Cookies: Required for the basic functionality of the platform, such as maintaining login sessions.
- Functional Cookies: To remember your preferences and settings.
- Analytics Cookies: To monitor and improve platform usage.
You can control cookies by changing your browser settings, but disabling cookies may limit some features of the platform.
6. Your Rights
As a user of the 999a99 platform, you have the following rights over your own information:
- Right of Access: The right to know what information we hold about you.
- Right to Rectification: The right to request correction of inaccurate or incomplete information.
- Right to Erasure: The right to request deletion of your information in certain circumstances.
- Right to Restrict Processing: The right to request that processing of your information be limited in certain cases.
- Right to Object: The right to object to your information being used for specific purposes.
- Right to Data Portability: The right to receive your information in a structured format.
To exercise any of the above rights, please contact us via live chat or at the email address [email protected]. We will process your request as quickly as possible.
7. Protection of Minors' Information
999a99 provides services only to individuals aged 21 or above. We do not collect or store information from minors under any circumstances. If we learn that a minor has created an account, we will immediately close that account and delete all related information. If you believe a minor is using our platform, please contact us immediately.
8. Payment Information Security
Ensuring the security of your financial transactions is one of our highest priorities. All transactions carried out on 999a99 through bKash, Nagad, Rocket, and Upay are processed through secure channels.
- We do not store any card numbers or mobile banking PINs.
- All payment gateways are secured with encryption technology.
- Transaction history is kept in logs for a specified period for security purposes.
- Suspicious transactions are automatically flagged and reviewed.
9. Responsible Gaming and Data
999a99 supports responsible gaming and may analyze data on users' gaming behavior to identify potentially problematic gaming patterns. This information is used for the protection of users and is never used for advertising purposes. To learn more about responsible gaming, please read our Responsible Gaming page.
10. Third-Party Links
The 999a99 platform may in some cases have interfaces with third-party services or game providers. These third parties have their own privacy policies, and 999a99 is not responsible for how they manage information. We recommend that you read the privacy policy of any third-party service before using it.
11. Changes to the Policy
999a99 may update this privacy policy from time to time. For any significant changes, we will post a notice on the platform or notify you at your registered email. Continued use of the platform after the updated policy is published will be considered acceptance of the updated policy.
The latest version of this policy will always be available on this page. See the "Last Updated" date at the top of the page.
12. Contact Us
For any questions, complaints, or requests regarding this privacy policy or your personal information, please contact us:
- Email: [email protected]
- Live Chat: Support available in Bengali 24/7
We are committed to protecting your privacy and always ready to resolve any concerns you may have.
Have a question about your privacy?
Our team is always ready to help with any questions about 999a99's privacy policy or your personal information. Contact us in Bengali 24/7.